Who we are
ChattyCourier provides logistics software for customers, riders, and courier companies (“tenants”) operating deliveries via WhatsApp and the web.
Data we collect
- Contact: phone numbers, names, email (company accounts)
- Delivery: pickup/drop-off addresses, package photos, notes
- Location: rider live location during active trips
- Identity (riders): national ID number, vehicle plate, ID photo for verification
- Payment: Paystack transaction references (we do not store card numbers)
How we use data
We process data solely to quote, dispatch, track, and complete deliveries; verify riders; operate tenant company portals; and comply with law.
Multi-tenant companies
Courier companies using our SaaS module can view jobs and riders assigned to their organisation. Each tenant’s riders and deliveries are scoped to that company.
Sharing
We share delivery details with assigned riders and customers as needed to fulfil a trip. We use subprocessors (Meta WhatsApp, Paystack, Google Maps). We do not sell personal data.
How long we keep data
We keep trip records, proof of delivery, payments, and disputes for as long as needed to operate the service and meet legal obligations. High-frequency operational logs are retained for a limited time:
- Rider GPS history: about 30 days (live tracking uses the rider’s last-known position, not every ping)
- WhatsApp message logs: about 90 days
- Shop product search cache: about 7 days
- In-app notifications: about 45 days
- Admin audit logs: about 180 days
Package photos, POD images, signatures, and voice notes are stored as files (not in the database). Contact us if you need a shorter retention window.
Your rights
Contact your courier company or privacy@whatsdeliver.ng for access, correction, or deletion requests.